Q. How can I shop with Apparese.com?

A. Placing an order is quite simple and we try to make your experience enjoyable with us. Browse through our collection and add the items you wish to purchase to the cart. We will confirm you in just 1 business hour about the availability of the product in our stock. Add your shipping details and payment mode, make the payment through your desired mode “Et Voila” its done! Your order details will be sent to you on your registered email id with us.

Q. Can I purchase with Cash on Delivery (COD) option?

A. Yes! On popular demand, we have tied up with Delhivery to cater to our ‘Cash on Delivery’ orders. A nominal charge of Rs. 70/- will be charged per order, whereas shipping remains absolutely free within India for purchase of more then 2000/- INR! The maximum order value for COD payment method is 25,000/- INR only.

Q. Can I order over phone/WhatsApp?

A. Yes of course, our executives would love to assist you .

Q. When will I receive the order?

A. We will dispatch the order within 24-48 hours after the order is placed. You will receive it within 4-7 working days, depending upon your location.

Q. What if I the product is received in damaged condition?

A. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at “info@apparese.com” mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Q. Can I order in bulk?

A. Sure, on certain products, depending upon the availability. For bulk orders, kindly fill our bulk purchase online form or drop an email on clothes@apparese.com and we will get back to you within 24 hours.

Q. If I register with Apparese.com, will my personal information be kept private?

A. Please be assured that your personal details and information are treated with utmost confidentiality and kept private. These will under no circumstance be shared with companies, organisations, or individuals outside of Apparese.com.

Q.How do I make my payment? 

A. Apparese® flexible in accepting payments as we follow all major means & methods of money transactions. We accept payments through PayPal Money, Credit/Debit Cards, Online Fund Transfer by NEFT/IMPS, Cheque/Draft, Paytm Wallet and COD. We mostly ship out prepaid orders. Kindly refer our Payment Options page. Goods & Service Tax will be levied extra on each product (GSTIN : 07AKNPM3162A1ZE)

Q. Do I need to pay any delivery or courier charges for my order?

A. No, all payments should be made as per the payment methods mentioned in Payment Option page on apparese.com. Only in case of COD the product price along with the COD charges (as applicable) should be paid by you.

Q. Is Same-Day-Delivery Possible?

A. We only offer flexible delivery options within Delhi. For other domestic delivery, our timelines are between 7 to 10 days depending on the location / products.

Q. Do you ship internationally?

A. No, currently we do not have the facility to ship products internationally. But as Apparese® is gaining popularity in overseas also so we have started shipments to certain countries recently.

Q. Do you accepts returns?

A. Yes, we have a 7 days (from the date of delivery) returns policy on all products with genuine reasons.

We shall be refunded you back the amount in your Apparese Wallet. You may use that amount to do any shopping on Apparese OR if you insist we shall be refunding money back into the same account via which you had paid for your purchase on Apparese (after evaluating all necessary & genuine reasons of the demand of refund). Refer our Cancellation & Refund Page.

 

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